College of the North Atlantic

College of the North Atlantic

  • COVID-19 Updates
  • Contact Us
  • Give to CNA
  • Speak
  • Apply Now
  • Shop CNA
  • Distributed Learning (Online)
  • My CNA
Apply Now
  • What We Offer
    • Explore our Schools
    • Program Guide
    • Microcredentials
    • Course Descriptions
    • Apprenticeship Training Schedule
    • Continuing Education
    • Resources for Teachers & Counsellors
  • Become a Student
    • Canadian Students
    • International Students
    • Contact Us
    • Transfer Guides
    • Definitions and Regulations
  • Our Campuses
    • Avalon
      • Carbonear
      • Placentia
      • Prince Philip Drive
      • Ridge Road
      • Seal Cove
    • Central
      • Baie Verte
      • Gander
      • Grand Falls-Windsor
    • Eastern
      • Bonavista
      • Burin
      • Clarenville
    • Labrador
      • Happy Valley-Goose Bay
      • Labrador West
    • Western
      • Bay St. George
      • Corner Brook
      • Port aux Basques
      • St. Anthony
    We have 17 campus locations throughout Newfoundland and Labrador
    • 1-888-982-2268
    • Live Chat
    • Contact Us
  • Services
    • Student Support
      • Accessibility Services
      • Counselling Services
      • Day Care Centers
      • Financial Assistance
      • Health and Dental
      • Internet Services
      • Library Services
      • Registrar's Office
      • Scholarships & Awards
      • Student Housing
    • Alumni
      • Ten Thousand Coffees
      • Services & Benefits
      • Become an Alumni Member
      • Locate a Member
      • Giving to CNA
      • Academic Records
      • Alumni Job Finder
    • Student Employment
      • Co-operative Education
      • Student Job Finder
    • Business & Industry
      • CNA Global
      • Office of Institutional Research
      • Tenders
      • Partnerships & Innovation (PI)
    • Search our Staff Directory
      • Search by Name/Title:
        Leave fields blank to query entire directory 




        Search by Campus:
        For Distributed Learning contacts, click here.
        For our campus locations, or to contact one of our campuses directly please click here.


    • Webmail Access
    • Careers @ CNA
    • Employee Login
  • News & Events
    • News Archive
    • Currents Magazine
    • Events
Contact Us
Distributed Learning
My CNA

Webmail Access
Careers @ CNA
Employee Login

 


Program Information

  • Home
  • What We Offer
  • Program Guide
  • Program Information

Tourism & Hospitality

Rate this content
     

CERTIFICATE/DIPLOMA

  • School of Academics, Applied Arts & Tourism
  • Duration: One/Two Years
  • Start Date: September 2022

     APPLY NOW 

     

    • Locations & Delivery Modes
    • Description
    • Courses

    Locations & Delivery Modes

    Show Legend Definitions
    Hide
    Delivery Legend:
    C
    On Campus
    close
    On Campus: All courses in this program will be delivered onsite at a CNA campus or at an approved location. Some courses may have online elements.
     | 
    B
    Blended
    close
    Blended: Some courses, or parts of courses, in this program will be delivered onsite at a CNA campus or at an approved location, while other courses, or parts of courses, will be delivered online or virtually to students at another location.
     | 
    OA
    Online - Asynchronous
    close
    Online - Asynchronous: Delivered fully online with no scheduled classes, and allows students to learn on their own schedule, in a flexible environment, within a certain time frame.
     | 
    OS
    Online - Synchronous
    close
    Online Synchronous: Delivered fully online with live, scheduled videoconference classes. The instructor and the students in the course engage with the course content and each other at the same time, from different locations.
    Prince Philip Drive - On Campus delivery

    Description


    The Tourism & Hospitality programs are looking for “people-oriented” individuals with a desire to work in a fast-paced environment. Tourism is the world’s fastest growing industry and a dynamic part of our economy as one of Canada’s largest employers, accounting for 10% of all jobs. There are over 400 different tourism career opportunities, and an increasing demand for management level personnel.

    Choose a career today in the diverse and dynamic tourism industry!
     
    Flexible schedules and shift work are integral parts of many jobs within this occupation. Students should be prepared for this and other physical demands within the program and industry.  Students with food allergies and sensitivities to environmental conditions, please be aware that frequent exposure to substances may affect these sensitivities.           


    TOURISM & HOSPITALITY MANAGEMENT - DIPLOMA
    Prepare for management and leadership roles in the major industries of tourism: accommodations, food & beverage, recreation & entertainment, transportation and travel services with a Tourism & Hospitality Management diploma awarded to students who successfully complete the two-year program. The first year of the Tourism & Hospitality Management diploma is a common year with the Tourism & Hospitality Services certificate.  In the second year of the program, students are further prepared for careers that may quickly lead to supervisory and management roles in the major industries of tourism. 
     
    The emphasis of the Diploma program is acquiring the necessary supervisory and management skills required in the global tourism industry. The program provides students with practical, theoretical and experiential learning, field trips and two six-week field placements.  Students will attain the skills, competencies, and attitudes necessary to manage expanding and increasingly sophisticated tourism operations. Students develop excellent teamwork, decision-making, critical thinking, communication, and leadership skills throughout the program.  They are also exposed to human resources, marketing, law, events, facilities, and food and beverage management methodologies and current industry trends.
     
    The curriculum is designed to meet the standards established by the Canadian Tourism Human Resource Council and the provincial tourism industry. Graduates of this program pursue careers with a wide variety of tourism organizations, agencies or associations dedicated to tourism such as government and non-government agencies, community and tourism development associations, resorts, cruise ships, restaurants, and hotels, while working as a destination developer, tour guide, event planner, restaurant or bar manager, manager of a hotel or international resort, or employee for an airline or cruise ship.  Graduates may also decide to take the entrepreneurial route and start their own businesses.
     
    OBJECTIVES
    Upon successful completion of the program, graduates will be able to:
    1. Summarize the role and social, cultural and economic importance that tourism has in society.
    2. Discuss the tourism industry sectors and interpret their interdependence.
    3. Explain the various components of the tourism industry and how these components work together.
    4. Communicate effectively and with confidence with peers, staff and customers in person, on the telephone, and via email or social media.
    5. Demonstrate effective interpersonal and customer service skills in a professional manner.
    6. Demonstrate management skills in leadership, team building and problem solving.
    7. Contribute to the effective daily operations of a tourism business as a talented team member.
    8. Perform all duties for front-line positions to prepare for possible management roles in tourism businesses.
    9. Develop strategies to establish working relationships with clients and suppliers in order to maintain and strengthen their loyalty to the business.
    10. Apply accounting and financial knowledge and skills, including cost control techniques, to the operation of a tourism business.
    11. Apply operation and management principles to a tourism business.
    12. Create memorable authentic tourism experiences to engage customers.

    FUTURE OPPORTUNITIES
    The growth of the tourism sector globally offers exciting employment opportunities throughout the world, and graduates will be well qualified to seek opportunities provincially, nationally and internationally. Graduates of this diploma program should have career goals that include supervisory positions. Employment opportunities exist as tourism and hospitality professionals in front-line or managerial positions with corporations, non-profit tourism organizations, tourism associations, hotels, resorts, attractions, and private businesses.

    CERTIFICATIONS
    Students in the Tourism & Hospitality Management Diploma program are required to complete nine certifications during their two-year program. These certifications are included in TR1120
    close
    – Professional Certifications I & TR1130
    close
    – Professional Certifications II.
     
    Note:  Students should be aware that additional fees apply for the certifications, field trips and tours.  Additional expenses will be incurred for the purchase of items of clothing which are required for the program.
     

    TOURISM & HOSPITALITY SERVICES – CERTIFICATE
    The Tourism & Hospitality Services program focuses on tourism knowledge, skills and modern trends, with an emphasis on the core skills and characteristics of the major industry sectors. Topics of interest include accommodations, food & beverage, cultural tourism & the arts, sustainability, social media, customer service, communications and practical mathematics, etc.  . Students are required to complete semesters 1, 2 and 3 which includes a six-week field placement that will provide valuable work experience and additional knowledge of what is required to successfully compete in this sector.
     
    OBJECTIVES
    Upon successful completion of the certificate program, graduates will be able to:
    1. Explain the role and social, cultural and economic importance that tourism has in society.
    2. Identify the tourism industry sectors and explain their interdependence.
    3. Explain the various components of the tourism industry and how these components work together.
    4. Communicate effectively and with confidence with peers, supervisors and customers in person, on the telephone, and via email or social media.
    5. Demonstrate entry-level skills in front office, housekeeping, and food and beverage.
    6. Demonstrate effective interpersonal and customer service skills in a professional manner.
    7. Contribute to the effective daily operations of a tourism and hospitality organization or business as a skilled team member.

    FUTURE OPPORTUNITIES
    The growth of the tourism sector globally offers exciting employment opportunities throughout the world, and graduates will be well qualified to seek opportunities within tourism and hospitality services provincially, nationally and internationally.  Graduates of this certificate program should have career goals for entry-level employment. They will be able to seek meaningful employment within the major industry sectors: food & beverage, accommodations, recreation & entertainment, transportation and travel services.

    CERTIFICATIONS
    Students in the Tourism & Hospitality Services certificate program are required to complete five certifications during their one-year program. These certifications are included in TR1120
    close
    – Professional Certifications I.
     
    Note:  Students should be aware that additional fees apply for the certifications, field trips and tours.  Additional expenses will be incurred for the purchase of items of clothing which are required for the program.

    ENTRANCE REQUIREMENTS
    Eligibility for admission to the Tourism & Hospitality requires the applicant to meet one of the following four academic criteria:

    1. High School
    Provincial High School Graduation Diploma with a 60% average in nine Level 3000 credits or equivalent
    2. Comprehensive Arts and Science (CAS) Transition
    Comprehensive Arts and Science Transition Certificate
    3. Adult Basic Education (ABE)
    Adult Basic Education (Level III) Graduation with General College Profile (or Business-Related College Profile or Degree and Technical Profile) with an overall average pass mark of 60%.
    4. Mature Student Requirements
    Applicants who do not meet the education prerequisites for this program, are 19 years at the time of application and out of school for at least one year may be considered on an individual basis under the Mature Student Requirements; for more information regarding the Mature Student Requirements please refer to Procedure AC-102-PR Admission.
    5. International Applicants – English Proficiency
    All international applicants must meet the College’s English language proficiency requirements for acceptance into regular programs. The College will accept these recognized tests of English language proficiency (TOEFL paper based 550, TOEFL Internet based 79, TOEFL computer based 213 or equivalent, IELTS Academic Test overall band score of 6.0, or Pearson PTE 53 or greater, etc.).
    If a language proficiency test other than those referenced above was used, applicants can forward for assessment.
    If an international applicant has attended an educational institution (high school or post-secondary) for a period of three years or more where the official language of instruction was English, the English language proficiency test will not be required.
    Note: Some programs may require specific English language requirements and proficiency scores that differ from those stated above; therefore international applicants are advised to please refer to the specific program admission requirements as identified in the College Calendar.

    PLEASE NOTE:  Basic computer literacy skills, as well as strong core skills in English and Mathematics are definite assets for this program.  These skills are important for success in the program.

    PROGRAM TRANSFERABILITY
    The Tourism and Hospitality program offer exit points after Year 1 and Year 2:
    * Students can graduate at the end of Year 1 with a Tourism and Hospitality Services Certificate.
    * Students graduate at the end of Year 2 with a Tourism and Hospitality Management Diploma.

    Graduates of the Tourism and Hospitality Management Diploma have the opportunity to transfer credits to:
    • Royal Roads University: Bachelor of Arts in Global Tourism Management; or Bachelor of Arts in International Hotel Management
     

     

    Courses


    CODE TITLE Hrs/wk
    Semester 1   Cr Le La
    CM1450
    close
    Writing Fundamentals for the Workplace 3 3 0
    HS1740
    close
    Hotel Operations 3 3 1
    MA1160
    close
    Practical Mathematics 3 3 0
    MR1270
    close
    Customer Service 3 3 0
    TR1610
    close
    Introduction to Tourism & Hospitality 4 4 0
    TR1600
    close
    Newfoundland and Labrador Tourism Destinations 4 3 2
    TR1110
    close
    Tourism & Technology 2 2 1
             
    Semester 2   Cr Le La
    CM1200
    close
    Oral Communications 3 3 0
    EP1100
    close
    Entrepreneurial Studies 4 3 2
    HS1131
    close
    Dining Room Operations 4 3 4
    HS1340
    close
    Bar & Beverage Operations 3 2 2
    MC1850
    close
    Spreadsheet Applications 1 0 2
    TR1100
    close
    Cultural Tourism & the Arts 3 3 0
    TR1120
    close
    Professional Certifications I 0 3 0
             
    Semester 3 (Intersession) Cr Le La
    FW1130
    close
    Field Placement I 6   6 wks
    Intersession hours are actual and will not be adjusted.      
             
    Semester 4   Cr Le La
    AC1100
    close
    Bookkeeping I 4 3 2
    HM2210
    close
    Tourism Marketing 3 3 0
    HM2280
    close
    Hospitality Supervision 4 4 0
    HM2420
    close
    Hospitality Facilities Management 4 4 0
    HR2410
    close
    Professional Development 2 2 1
    LW1130
    close
    Tourism Law 4 4 0
    TR1130
    close
    Professional Certifications II 0 3 0
             
    Semester 5   Cr Le La
    HM2150
    close
    Food & Beverage Management 4 3 2
    HM2160
    close
    Cost Control 4 4 0
    HM2521
    close
    Events Management 5 4 2
    HN1200
    close
    Human Resource Management 3 3 1
    HS1530
    close
    Tourism Trends & Issues 3 3 0
    Elective* (minimum credit value of 3) 3 3 0
             
    Semester 6 (Intersession) Cr Le La
    FW1140
    close
    Field Placement II 6   6 wks
    Intersession hours are actual and will not be adjusted      

    *Elective Courses:
    Electives to be offered in each semester will be made available prior to registration. Other courses may be chosen provided that:
    1. All prerequisites have been met,
    2. The course is offered during the semester,
    3. The maximum enrolment for the course is not exceeded, and
    4. The student’s schedule can accommodate all scheduled classes for that course.
    Tourism & Hospitality Services Certificate courses are those listed in Semesters 1, 2, and 3 above.

     

     APPLY NOW 

    Menu

    What We
    Offer
    Explore our
    Schools
    Program
    Guide

    Course
    Descriptions

    Apprenticeship
    Training Schedule

    Continuing Education
    Resources for
    Teachers & Counsellors
    Like, Follow and Subscribe:
    College of the North Atlantic

    College... Your Way

    © All Rights Reserved
    About Us | Business & Industry | Staff Directory | Careers
    A-Z Site Map | College Merchandise | Privacy Policy