College of the North Atlantic

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Program Information

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Help Desk Assistant

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CERTIFICATE OF ACHIEVEMENT

  • School of Business & Information Technology
  • Duration: Three Semesters

    For more information on tuition and scheduling for this program please contact Brian Hicks at 709-758-7640 or brian.hicks@cna.nl.ca

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  • Locations & Delivery Modes
  • Description
  • Courses

Locations & Delivery Modes

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Delivery Legend:
C
On Campus
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On Campus: All courses in this program will be delivered onsite at a CNA campus or at an approved location. Some courses may have online elements.
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B
Blended
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Blended: Some courses, or parts of courses, in this program will be delivered onsite at a CNA campus or at an approved location, while other courses, or parts of courses, will be delivered online or virtually to students at another location.
 | 
OA
Online - Asynchronous
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Online - Asynchronous: Delivered fully online with no scheduled classes, and allows students to learn on their own schedule, in a flexible environment, within a certain time frame.
 | 
OS
Online - Synchronous
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Online Synchronous: Delivered fully online with live, scheduled videoconference classes. The instructor and the students in the course engage with the course content and each other at the same time, from different locations.
Prince Philip Drive Campus - September 6, 2022 to June 2, 2023

Description


This Workforce Opportunities program is a sector-specific, skills-based program designed to provide a safe and supportive place to develop essential and workplace skills, in addition to sector specific courses and training for employment as a Help Desk Assistant.
 
With an increasing demand for IT Support, the Workforce Opportunities program provides the skills, professionalism, and adaptability required to succeed in this dynamic and challenging field.
 
The three-semester Workforce Opportunities (2 semesters + Work placement) – Help Desk Assistant is designed for students, who want to enhance their career opportunities. Computers are a prerequisite for employment in a variety of fields and by combining theoretical and practical learning experiences in a team-oriented setting, it will enable graduates to be successful.
 
With more and more computer-based systems in the workplace, there is a need for professionals who can link their computer expertise to the general needs of business. The program provides opportunities for the student to acquire the skills, professionalism and adaptability required to succeed in this dynamic and challenging field.
 
PROGRAM OBJECTIVES
Upon successful completion of the Workforce Opportunities – Help Desk Assistant program, graduates will be able to:
 
1.  Utilize effective workplace communication and interpersonal skills to support client relationships
2.  Demonstrate self-confidence and the technical skills necessary for success in training and employment in the information technology sector
3.  Assist clients in the installation, operation and maintenance of application software 
4.  Provide computer technical assistance, support, and advice to customers
5.  Troubleshoot computer hardware and operating systems
6.  Support local-area networks (LAN)
7.  Provide technical support to computer users experiencing hardware and software difficulties 
 
ENTRANCE REQUIREMENTS
Eligible participants include those with a minimum of grade 10 completion.  English as a second language speakers must provide proof of English language skills (e.g. IELTS 6.0; CAEL 60; MELAB 78; TOEFL 550*) or equivalency.

Courses



COURSES
CODE TITLE  
Semester 1 Hrs
NC3224 Computer Essentials 25
NC3290 Essential Life Skills 40
NC3430 Communication for the Workplace 50
NC3292 Personal Network Development 6
NC3295 TOWES 7
NC3431 Essential Skills (ES) Development 70
NC3432 Workplace Readiness 40
NC3433 Computer Tutorial 15
NC3447 Computer Hardware and Troubleshooting I 90
NC1439 Standard First Aid 16
NC3235 Mental Health First Aid 12
NC2060 Creating a Respectful Workplace 3
NC2890 WHMIS 4
Semester 2 Hrs
NC3442 Career Planning & Toolkit 60
NC3294 The Working Mind 4
NC3443 Professionalism 20
NC3448 Computer Hardware and Troubleshooting II 90
NC3449 Desktop Application Support 60
NC3151 CISCO Level I: Network Fundamentals 70
NC3450 Windows Server Administration 75
Semester 3 Hrs
NC3445 On-the-Job Training 210-240
NC3446 OJT Reflection 18

 

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