Opportunities

Salary Information

CG37 - $65,756.60 - $73,473.40 per annum.

Duties and Responsibilities

The Learning and Development Specialist designs, delivers, and continuously improves training programs to strengthen the knowledge and skills of Employment Services staff. This role supports College of the North Atlantic's commitment to excellent client service by ensuring all team members are well-prepared to meet client needs effectively and consistently.

• Learning needs assessment: conduct needs analyses with Employment Services Managers to identify learning requirements across teams. 
• Program design and development: design and deliver training programs and materials that develop foundational and advanced skills in client service, employment planning, and case management.
• Training delivery and facilitation: deliver engaging and practical training for new and existing staff, including onboarding, refresher courses, and specialized sessions on topics like labour market trends, case management systems, and client engagement strategies.
• Coaching and mentorship: provide coaching and guidance to support staff development, reinforce learning, and enhance performance. 
• Resource development: research and organize resources for employment services, case management, and client support. Create and maintain up-to-date reference guides, training materials, e-learning modules, and toolkits.
• Collaboration and partnership: collaborate with Employment Services Managers and stakeholders to plan and implement learning initiatives that support operational priorities. 
• Program evaluation and continuous improvement: assess the effectiveness of learning programs using feedback, evaluations, and performance data, and recommend improvements.
• Onboarding and orientation: lead the design and delivery of orientation programs that help new staff smoothly transition into their roles.
• Perform other duties as assigned that are related to the role.
  
   

Screening Criteria

• Degree in Social Sciences, Business, or related field (equivalencies will be considered).
• Career Professional/Practitioner Certification (asset).
• Experience in employment and career counselling.
• Experience in facilitating/delivering training.

Assessment Criteria

• Knowledge of career consulting practices and methodologies.
• Knowledge of training development and design.
• Knowledge of labour market trends.
• Ability to design training sessions.
• Case management skills.
• Ability to exchange information effectively.
• Professionalism.
• Relationship building skills.

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided. 
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position. 

Conditions of Acceptance

• The successful candidate will be required to work on-site at our Grand Falls-Windsor office, as remote work is not available at this time.

College of the North Atlantic (CNA) recognizes the importance of and is committed to offering flexible work arrangements to its employees. The successful applicant may qualify for a telework arrangement within the province, subject to eligibility criteria. Where appropriate, consideration may be given to a primarily remote, hybrid, or ad-hoc arrangement. However, as a place-based organization, candidates are expected to report to the specified work location identified in this job posting, as all positions will involve some degree of on-site work, unless otherwise indicated. 

Applicant Information

• This position is located at Employment Options - Grand Falls-Windsor Office.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition. 
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). Resumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification. 
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca.

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA's core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!