2021 Student Inventory - Bilingual Imperative, Call Centre St. John’s, N.L. and Tax Service Office
Group and level
St John's N.L./T.-N.-L.
Temporary: Acting, Lateral Move, Term
April 15, 2021 11:59 PM Eastern Time
Pool to be created
$16 to $25
For a description of key terms used on CRA job notices, go to Definitions for job seekers
About the job
Don’t miss out on your opportunity to work for one of the Top 100 Employers in Canada !
Are you a dependable individual that can learn quickly? Do you possess strong people skills? Are you analytical? Are you computer savvy? Do you enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting and diverse workplace that will help you to develop your skills and further your career advancement. This is an excellent opportunity for students who are looking to gain valuable work experience in a large federal organization. We are currently accepting applications from students who are bilingual (English/French) with the objective of building a general student database for the CRA at all three of our locations.
Group and level
This staffing process will be used to staff positions at the SU levels. Your level of education will determine your classification:
- SU-02 - College/CEGEP
- SU-03 - University Undergraduate
- SU-04 - Masters
- SU-05 - Doctorate
You will be eligible to receive pay based on your level of education and the Students Rates of Pay.
Working in a fast paced call centre environment and/or teleworking. Successful candidates will be required to complete the following duties:
• Gather information from taxpayers and research possible responses or solutions in order to accurately respond to their enquiries.
• Provide explanations and/or clarifications to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual tax returns.
• Explain various social programs administered by the CRA and make appropriate referrals.
• Perform various calculations on taxpayer's accounts and inform the taxpayer of the findings.
• Contact may be required with taxpayer representatives or with officials of other agencies.
There are various shift arrangements available and we have the flexibility to accommodate your academic schedule. Should you be scheduled to work evenings and/or weekends an additional shift premium is payable to you.
This staffing process may be used to staff similar positions.
Who can apply
Persons living in Canada and Canadian citizens living abroad who are currently enrolled in full-time post-secondary studies and who will be returning to full-time studies in the Fall of 2021 at a *recognized postsecondary institution.
Part-time students are eligible to apply if they have a recognized disability, and are returning to part-time studies in the Fall of 2021.
This process will be used to staff positions in St. John’s and Mount Pearl only. If you are a candidate from the general public, you will have to pay for any travel expenses related to this staffing process, as well as any relocation costs if you are appointed from this process.
Given the current COVID 19 situation, teleworking may be considered for successful candidates residing within a reasonable daily commuting distance of the Newfoundland and Labrador Call Centre offices who have access to high-speed internet and a secure workplace in their home.
Non-Canadian students with a valid work permit living in Canada may apply. However, preference will be given to Canadian citizens and permanent residents who meet the job requirements.
Candidates must be returning to full-time studies in the next academic term. Please note, you must provide proof of current full-time enrolment from a *recognized postsecondary institution.
A *recognized postsecondary institution is defined as a Canadian public or private institution that is recognized or authorized to grant degrees, diplomas, and other credentials by a public or private act of the provincial/territorial legislature or through a government-mandated quality assurance mechanism. The institution must be listed in the Canadian Information Centre for International Credentials.
Note: By the closing date and time of this poster, you must upload your education credentials (transcript, etc.) in the “Education” section of your Candidate Profile to demonstrate that you meet the essential education requirements.
If you do not provide proof of education, your candidacy will not be considered further – No exceptions.
Important mandatory document to include - You must upload your resume to the “Documents” section of your candidate profile and attach it to your application in Step 3: Select Documents (select the box) prior to “Submit Application”.
Note that you are not required to have previous work experience to apply. However, experience relevant to the position being staffed may be considered at appointment to identify candidates for placement. Experience can be demonstrated through employment, volunteer work, student employment and/or extra-curricular activity or achievement. Experience may be validated, and references may be required.
Any essential staffing requirements indicated below will be assessed/applied at a later date and may be used for appointment.
Please note: Testing will take place via telephone and/or online. Candidates must also make themselves available within the prescribed times and have access to reliable telephone and internet services.
The following qualifications will be assessed using locally developed tools:
Quality of Service - Giving the best service possible to clients (quality, timeliness, courtesy). Responds to clients in a professional and courteous manner. Recognizing and responding appropriately to the legitimate needs of the client
Effective Interpersonal Skills – Interacting with others in ways that produce excellent results and positive working relationships. Showing tact, diplomacy and an awareness of how your behavior impacts others.
Communication Skills – ability to express ideas and information effectively
Performance confirmation/Dependability – Capacity to complete work properly, thoroughly, and on time. Capacity to complete work on his/her own with minimal supervision required. Can be relied on to be at work when scheduled, be punctual, respecting working hours and be consistently able to report to work or school.
Bilingual working ability
Positions to be staffed from this staffing process will be bilingual. Candidates who wish to be considered for these positions must be able to work in both official languages. You will be invited to an interview to assess the required second language proficiency.
Results from locally developed assessment tools are not portable to other staffing processes.
Any asset staffing requirements indicated below may be applied/assessed at a later date and may be used for appointment.
- The position being staffed
- Microsoft applications
- Dealing with the public by telephone
- Applying analytical thinking
- Dependability – Capacity to complete work properly, thoroughly, and on time. Capacity to complete work on his/her own with minimal supervision required. Can be relied on to be at work when scheduled, be punctual, respecting working hours and be consistently able to report to work and school.
- Start date
- Duration of appointment
- Employment Equity
- Budgetary Considerations
- Minimize business disruption
*Note: The asset experience criteria listed on this notice of job opportunity may be further defined based on complexity, variety, timeframe, business lines, breadth, depth and relevancy, and may be considered when making appointment decisions from this staffing process.
This process may be used to staff development and/or rotational opportunities
Conditions of employment
- Reliability/Security - Reliability Status
- Flexible hours may be required
Want to know more?
We encourage you to read Important information on staffing at the CRA
to find out more about staffing processes and how to apply.
The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion
at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct
and Directive on conflict of interest, gifts and hospitality, and post-employment
Communication from the staffing board will be done via your candidate profile, as well as email. You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (Junk mail).
You must notify the staffing board of any planned leaves. Use the contact email address at the end of this notice.
Applicants from the general public who do not meet the staffing requirements in order to apply on this staffing process will not be considered and may not be contacted.
A pool of eligible candidates will be established for this staffing process.
When you apply to this staffing process, you are not applying for a specific job, but to an inventory for future vacancies.
Please login / register