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Posted: Tuesday, April 13, 2021
Bilingual Ticket and Reservation Clerks
At Marine Atlantic, we do so much more than get people from point A to point B. Whether it’s reunions, long-awaited trips home, or the start of a new adventure, we bring people together. We couldn’t bring people together every day without our own dedicated employees. Our employees embody our core values; they are diverse, safety oriented team-players who exhibit integrity and commitment, and always strive for excellence. Their understanding and commitment to our values make our employees an invaluable part of our organization.
Are you seeking a rewarding employment experience to work in a team environment that allows you the opportunity to earn competitive wages, develop new skills and build a career?
If so, Marine Atlantic is currently accepting applications for Bilingual Ticket and Reservation Clerks to work at our Terminal in Port aux Basques, NL. These positions are spare and relief and candidates can expect to work on an on call basis.
As a Bilingual Ticket and Reservation Clerk with Marine Atlantic, you will be responsible for:
• Working diligently to promote a safe and inclusive working environment
• Providing a high level of customer service in both official languages
• Answering customer enquiries
• Making reservations
• Processing passenger tickets
• Assisting in the accomplishment of Company objectives by
performing other related duties as required
What qualifications do I need to be considered for this opportunity?
• Fluent in both of Canada’s Official Languages (English and French)
• High School Diploma or GED Equivalency
• Ability to deal with the general public in a professional manner displaying good customer service skills and a positive attitude
• Computer literate, familiar with Microsoft Office
• Competent typing skills (25 WPM) and keyboarding skills
Asset Qualifications:
• Previous clerical experience
• Office Administrative Assistant Course from a recognized institution
• Experience working in a call center
• Customer service experience
• Previous experience working with a computerized ticket/reservation system
Please note: Candidates will be tested for language proficiency in their second language and must take a typing test (25 WPM) and keyboarding test. Other testing that could be a part of the assessment process – Test of Workplace Essential Skills (TOWES) and Microsoft Office. Candidates should live within
Why work for Marine Atlantic?
As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We are dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.
How do I become a part of the team?
If you meet the listed qualifications, are interested in this opportunity and exemplify our core values, please apply online.
All applicants must apply online:
www.marineatlantic.ca/hiringnow
Additional Information
Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada
At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.
Marine Atlantic invites applications from all qualified candidates and hires on the basis of merit. We are committed to the principles of equitable employment for all and strongly encourage applications from Women, Indigenous People, Persons with Disabilities, Visible Minorities and persons of any sexual orientation or gender identity and expression. If you are a member of one of these groups, we invite you to self-identify on your application, cover letter or resume.
To receive this job poster in an alternative format, please contact the Marine Atlantic Human Resources Department (recruiting@marine-atlantic.ca).
Posted: Tuesday, April 13, 2021
Agents ou agentes bilingues de la billetterie / des réservations
Chez Marine Atlantique, nous faisons beaucoup plus que transporter les gens du point A au point B. Que ce soit pour des retrouvailles, un voyage à la maison longtemps attendu ou pour le début d'une nouvelle aventure, nous rapprochons les gens. Nous ne pourrions pas rassembler les gens tous les jours sans l’apport de nos employés dévoués. Nos employés incarnent nos valeurs fondamentales. Ils forment une grande équipe diversifiée axée sur la sécurité qui fait preuve d’intégrité et d’engagement tout en visant toujours l’excellence. Leur compréhension et leur engagement envers nos valeurs font de nos employés une partie inestimable de notre organisation.
Êtes-vous à la recherche d'une occasion unique d’évoluer dans un environnement axé sur le travail d’équipe qui vous donne la possibilité de gagner un salaire concurrentiel, de bâtir une carrière et d'interagir avec des gens de partout dans le pays?
Si c’est le cas, Marine Atlantique est actuellement à la recherche des agents bilingues de la billetterie / des réservations pour travailler à son terminal de Port aux Basques, T.-N.-L. Il s’agit de postes de réserve et d’assistance et les candidats doivent s’attendre à travailler sur appel.
En tant qu’agent bilingue de la billetterie / des réservations chez Marine Atlantique, vous aurez la responsabilité de :
• Travailler sans relâche pour promouvoir et maintenir
un environnement de travail sécuritaire et inclusif
• Fournir un niveau élevé de service à la clientèle dans les deux langues officielles
• Répondre aux demandes des clients
• Prendre des réservations
• Traiter les billets de passager
• Contribuer à la réalisation des objectifs de l'entreprise en exécutant d’autres tâches connexes
Quelles qualifications dois-je posséder pour cette possibilité d’emploi?
• Bilingues doivent maîtriser les deux langues officielles du Canada
• Études secondaires ou FG
• Capacité de traiter le grand public d'une manière professionnelle en affichant des aptitudes exceptionnelles pour le service à la clientèle et une attitude positive
• Bonnes connaissances en informatique dont les applications de Microsoft Office
• Bonnes compétences en dactylographie : 25 mots/minute
Qualifications constituant des atouts :
• Expérience de travail de bureau
• Cours d’adjoint administratif d'un établissement reconnu
• Expérience de travail dans un centre d’appels
• Expérience en service à la clientèle
• Expérience de travail avec un système de billetterie/réservations informatisé
Veuillez prendre note : Avant la sélection finale, on fera passer Aux Candidats un examen d’habileté en dactylographie (25 MPM). Les candidats pour les postes bilingues seront testés pour leur langue seconde. Autres tests pouvant faire partie du processus d'évaluation - Test des compétences essentielles dans le milieu de travail (TOWES) et Microsoft Office. Les candidats doivent résider à une distance raisonnable du terminal.
Pourquoi devrais-je travailler chez Marine Atlantique?
Faisant partie de l'équipe de Marine Atlantique, vous participerez à une variété de programmes de formation continue et de perfectionnement pour évoluer dans votre carrière et tracer votre parcours vers le succès. Nous sommes engagés à créer un environnement favorisant la croissance des employés, le perfectionnement professionnel ainsi que la satisfaction professionnelle. Parmi les avantages de travailler chez Marine Atlantique, on retrouve les
salaires concurrentiels, un régime de retraite à prestations déterminées,
un régime complet de soins de santé ainsi que des possibilités de perfectionnement professionnel. Venez découvrir la fierté de travailler pour le compte d’une organisation ayant une infrastructure nouvellement construite et revitalisée qui se positionne pour l'avenir.
Comment puis-je faire partie de l’équipe?
Si vous possédez les qualifications inscrites, vous êtes intéressé par cette possibilité d’emploi et vous personnifiez nos valeurs fondamentales, veuillez postuler en ligne.
Tous les candidats qualifiés doivent postuler en ligne :
www.marineatlantique.ca/nousembauchons
Renseignements supplémentaires
Marine Atlantique est une société d’État fédérale qui assure un service de traversier indispensable entre Terre-Neuve-et-Labrador et la partie continentale du Canada.
Chez Marine Atlantique, nous sommes engagés à bâtir et à favoriser un environnement inclusif et diversifié dans lequel tous les employés et les clients se sentent les bienvenus, valorisés et respectés.
Marine Atlantique invite les postulants qualifiés à présenter une demande d'emploi et recrute en fonction du mérite. Nous souscrivons aux principes de l’équité en matière d’emploi et nous encourageons fortement les femmes, les Autochtones, les personnes handicapées, les minorités visibles et les personnes de toute orientation ou identité et expression sexuelles à poser leur candidature. Si vous êtes membre de l'un de ces groupes, nous vous invitons à l’indiquer sur votre demande d’emploi, votre lettre de présentation ou votre curriculum vitae.
Pour obtenir cette offre d’emploi dans un autre format, veuillez communiquer avec le service des ressources humaines (recruiting@marine-atlantic.ca).
Posted: Monday, April 12, 2021
Now Hiring
Kitchen Assistant

We are looking for a full-time team member to join our kitchen staff at our seasonal restaurant/takeout located on Route 90 (just 10kms south of TCH).  Experience is preferred, but we are willing to train the right person. 
Gain experience working in a fast paced kitchen environment including chopping and preparing food; cooking including fryers; inventory management; quality control; kitchen maintenance; some heavy lifting.
If you are a person who pays attention to detail, have a positive attitude and a high-quality work ethic and are comfortable working in a fast-paced environment, you will need to be physically able to work on your feet for long periods of time, have your own transportation and be available to work weekends and holidays.  Wages will be determined based on experience.  Please forward your resume to thestuffedpuffin@gmail.com.
 
 
Posted: Monday, April 12, 2021
2021 Student Inventory - Bilingual Imperative, Call Centre St. John’s, N.L. and Tax Service Office
Group and level
SU-003
Location
St John's N.L./T.-N.-L.
Appointment Type
Temporary: Acting, Lateral Move, Term
Closing Date
April 15, 2021 11:59 PM Eastern Time
Pool to be created
Yes
Salary range
$16 to $25
Region
Atlantic
Language
Bilingual Imperative
Requisition number
56392429
For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About the job

Don’t miss out on your opportunity to work for one of the Top 100 Employers in Canada !

Are you a dependable individual that can learn quickly? Do you possess strong people skills? Are you analytical? Are you computer savvy? Do you enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting and diverse workplace that will help you to develop your skills and further your career advancement. This is an excellent opportunity for students who are looking to gain valuable work experience in a large federal organization. We are currently accepting applications from students who are bilingual (English/French) with the objective of building a general student database for the CRA at all three of our locations.

Group and level

This staffing process will be used to staff positions at the SU levels.  Your level of education will determine your classification:

  • SU-02 - College/CEGEP
  • SU-03 - University Undergraduate
  • SU-04 - Masters
  • SU-05 - Doctorate

You will be eligible to receive pay based on your level of education and the Students Rates of Pay.

Duties:

Working in a fast paced call centre environment and/or teleworking. Successful candidates will be required to complete the following duties:

• Gather information from taxpayers and research possible responses or solutions in order to accurately respond to their enquiries.
• Provide explanations and/or clarifications to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual tax returns.
• Explain various social programs administered by the CRA and make appropriate referrals.
• Perform various calculations on taxpayer's accounts and inform the taxpayer of the findings.
• Contact may be required with taxpayer representatives or with officials of other agencies.


There are various shift arrangements available and we have the flexibility to accommodate your academic schedule. Should you be scheduled to work evenings and/or weekends an additional shift premium is payable to you. 

This staffing process may be used to staff similar positions.

Language Requirements:

Bilingual Imperative

To apply

Who can apply

Persons living in Canada and Canadian citizens living abroad who are currently enrolled in full-time post-secondary studies and who will be returning to full-time studies in the Fall of 2021 at a *recognized postsecondary institution.  

Part-time students are eligible to apply if they have a recognized disability, and are returning to part-time studies in the Fall of 2021.

Please Note:

This process will be used to staff positions in St. John’s and Mount Pearl only. If you are a candidate from the general public, you will have to pay for any travel expenses related to this staffing process, as well as any relocation costs if you are appointed from this process.  

Given the current COVID 19 situation, teleworking may be considered for successful candidates residing within a reasonable daily commuting distance of the Newfoundland and Labrador Call Centre offices who have access to high-speed internet and a secure workplace in their home.

Non-Canadian students with a valid work permit living in Canada may apply. However, preference will be given to Canadian citizens and permanent residents who meet the job requirements.

Education

Candidates must be returning to full-time studies in the next academic term. Please note, you must provide proof of current full-time enrolment from a *recognized postsecondary institution.

A *recognized postsecondary institution is defined as a Canadian public or private institution that is recognized or authorized to grant degrees, diplomas, and other credentials by a public or private act of the provincial/territorial legislature or through a government-mandated quality assurance mechanism. The institution must be listed in the Canadian Information Centre for International Credentials.

Note: By the closing date and time of this poster, you must upload your education credentials (transcript, etc.)  in the “Education” section of your Candidate Profile to demonstrate that you meet the essential education requirements.

If you do not provide proof of education, your candidacy will not be considered further – No exceptions.

Experience

Important mandatory document to include - You must upload your resume to the “Documents” section of your candidate profile and attach it to your application in Step 3: Select Documents (select the box) prior to “Submit Application”.

Note that you are not required to have previous work experience to apply. However, experience relevant to the position being staffed may be considered at appointment to identify candidates for placement. Experience can be demonstrated through employment, volunteer work, student employment and/or extra-curricular activity or achievement. Experience may be validated, and references may be required.

Assessment

Essential

Any essential staffing requirements indicated below will be assessed/applied at a later date and may be used for appointment.

Please note: Testing will take place via telephone and/or online. Candidates must also make themselves available within the prescribed times and have access to reliable telephone and internet services.


The following qualifications will be assessed using locally developed tools:

Quality of Service - Giving the best service possible to clients (quality, timeliness, courtesy). Responds to clients in a professional and courteous manner. Recognizing and responding appropriately to the legitimate needs of the client


Effective Interpersonal Skills – Interacting with others in ways that produce excellent results and positive working relationships. Showing tact, diplomacy and an awareness of how your behavior impacts others.

Communication Skills – ability to express ideas and information effectively

Performance confirmation/Dependability – Capacity to complete work properly, thoroughly, and on time. Capacity to complete work on his/her own with minimal supervision required. Can be relied on to be at work when scheduled, be punctual, respecting working hours and be consistently able to report to work or school.

Bilingual working ability
Positions to be staffed from this staffing process will be bilingual. Candidates who wish to be considered for these positions must be able to work in both official languages. You will be invited to an interview to assess the required second language proficiency.

Results from locally developed assessment tools are not portable to other staffing processes.

Asset

Any asset staffing requirements indicated below may be applied/assessed at a later date and may be used for appointment.

  • Experience relating to:

- The position being staffed
- Microsoft applications
- Dealing with the public by telephone
- Applying analytical thinking

  • Dependability – Capacity to complete work properly, thoroughly, and on time. Capacity to complete work on his/her own with minimal supervision required. Can be relied on to be at work when scheduled, be punctual, respecting working hours and be consistently able to report to work and school.
  • Start date
  • Duration of appointment
  • Employment Equity
  • Budgetary Considerations
  • Minimize business disruption

 

*Note:  The asset experience criteria listed on this notice of job opportunity may be further defined based on complexity, variety, timeframe, business lines, breadth, depth and relevancy, and may be considered when making appointment decisions from this staffing process.

This process may be used to staff development and/or rotational opportunities

Conditions of employment 

  • Reliability/Security - Reliability Status
  • Flexible hours may be required
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Communication

Communication from the staffing board will be done via your candidate profile, as well as email.  You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (Junk mail).

You must notify the staffing board of any planned leaves.  Use the contact email address at the end of this notice. 

Applicants from the general public who do not meet the staffing requirements in order to apply on this staffing process will not be considered and may not be contacted.
Pool

A pool of eligible candidates will be established for this staffing process.   

When you apply to this staffing process, you are not applying for a specific job, but to an inventory for future vacancies.

Contact

Name:ATL-STJ.Selection-Process@cra-arc.gc.ca
Email address:ATL-STJ.Selection-Process@cra-arc.gc.ca


Please login / register to apply.
Posted: Thursday, April 8, 2021
REQUEST FOR EXPRESSIONS OF INTEREST
Digital Operations Tech
A work placement position with Oceans Learning Partnership (OLP)


OLP has an exciting work placement and CV-enhancing opportunity for the right person. You’ll be joining a friendly, fast-paced and innovative network of people and organizations all working together to bring ocean sciences to young people and their teachers in the province of Newfoundland and Labrador. Our network of collaborators extends to people and organizations in NL, Coastal Labrador, Nunavut, the Gulf of Maine, and beyond.

We are a geographically dispersed network so we have adopted a variety of digital tools in the past five years to facilitate working remotely: Zoom for remote meetings, Asana for project management, Slack for team communications, Google Drive for document management and other Google tools

What we do
We’re all about experiential learning. Inspiring young people about the ocean that’s at our doorstep. We get students out to their local beach to do shoreline surveys. Actually, to be exact, we train their teachers to do that. And they take their students out to do fieldwork. Check out our website at www.oceanslearning.net and our collaboration platform at https://wearecoastal.next.fieldscope.org.


   

We’re experimenting with using underwater drones and aerial drones for our educational programming and training teachers to use the tools for fieldwork with their students. We’re also relaunching our proprietary iPad data collection app. And we’re dabbling in 3D VR tools and platforms for remote learning.

We need someone to support our team and assist with our digital operations.

Are you that person?
Check out what you’ll be doing and what we expect you to bring to the job on the next page.
 
The Basics
Here’s the basic information you need.

? This is a 16-week position. You start May 10, 2021 and go to August 27. If everything works out; if you’re happy, and we’re happy, there’s a good chance the job will renew.
? Hourly pay is $16.49/hr; that’s the federal government rate (Step 1) for undergrads.
? Apply before 5 pm on Wednesday, April 14, 2021. Later entries will not be accepted.
? Work hours: 35hrs a week, Monday to Friday, with half-hour lunches, but if you’re the kind of person who clocks out on the nose at lunch time or at the end of the day, we’ve probably not a good fit for you.
? Work location: remote work mostly, but we do provide office space; local field work and travel will be required occasionally. And of course we adhere to COVID-19 workplace guidelines.
? Eligibility: you have to be enrolled (full or part time) in a Canadian accredited post-secondary institution, college or university program related to technology and/or science. And you must be legally entitled to work in Canada (i.e., a Canadian citizen, permanent resident, or eligible under the Immigration and Refugee Protection Act).

What you’ll do
In a word, you’ll take care of all things digital under the supervision of our network director.

? Manage all of our digital tools to ensure optimum efficiency in our work processes and team communication, including Zoom, Asana, Slack, and full suite of Google tools;
? Manage the set-up of all our Zoom meetings and provide orientation to the platform when necessary for new users;
? Do background research on new digital tools and equipment as required and assist the network director in purchase decisions;
? Liaise with our senior program manager on maintenance of our data collection app and digital collaboration site on the citizen science platform (FieldScope);
? Operate or train operators in the use of underwater and aerial drones, or other digital equipment, for our educational work in the field;
? Manage as required the VR tours of our partner sites and the host platform (Matterport);
? Provide technical assistance and support to our production team in any livestreaming events produced by OLP.

What you’ll bring
You bring a definite can-do mindset: you’re a proactive, problem-solving, up-for-any-challenge self- starter. You’re stimulated by technical problems that need solving. You take initiative and don’t sit back waiting for someone else to start the engine.  If you think you fit that profile, and you’ve got the right set of skills for the job, and the right mindset, just send us a message telling us you’re interested.  Tell  us what you’ve done. Why you’re interested in this position. And importantly, what you have to offer. Be specific! No gobbledygook please!

PS: You may be technically oriented, but we also need someone who’s good around people, and can write. So include that in your reply as well. If you have a background in data science, that’s a plus.

Email your profile, CV and any relevant volunteer work to:
Gillian Davidge, Senior Program Manager, at gilliand@oceanslearning.net.


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