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The Fall 2022 Academic Plan will be available in early January 2022.
Medical Office Management
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School of Business
Program Length: Two Years
This two-year diploma program is designed to provide students with a focused study of medical office management theories and practices through hands on learning and simulation exercises needed to be successful in a medical office environment.
The major areas of the program include confidentiality, empathetic patient care, efficient medical office management practices, effective communications, document production, medical transcription, medical terminology, ethics, and medical office management. Students also utilize current software and medical office practices for document production, electronic and paper medical records, effective human relations skills, scheduling methods, patient record information management, medical billing, and various current computer applications.
Upon successful completion of the Medical Office Management program, graduates will be able to:
Create advanced medical and business documents using extensive knowledge of medical terminology and integration of current software for professional and effective communication between patients, visitors, health care professionals and all stakeholders.
Manage a medical office by integrating current technologies to perform duties adhering to industry standards of ethics, confidentiality, professionalism, and compassionate patient care while applying effective office management practices.
Apply program learning in a medical office environment though experiential learning opportunities for enhanced industry networking and development of skills.
Demonstrate application of the Conference Board of Canada employability skills for successful entry into the workplace.
Graduates of the diploma program may expect to find employment opportunities in various medical environments including hospital departments, long-term care facilities, general practitioners’ and specialists’ clinics, health boards, government departments, as well as in allied health care facilities such as chiropractics, physiotherapy, occupational therapy, massage therapy, mental health, and counselling services. Graduates are also prepared to work in community clinics, public health, dental, and optometry practices. As well as acquiring skills and knowledge necessary to become effective employees in today’s electronic office, graduates will have extensive knowledge and skills in document production, medical transcription, medical terminology, anatomy, MCP Billing, electronic medical records, medical office management, and other related areas. Graduates are trained for the following specific positions: medical administrative assistant, medical office assistant, dental office assistant, medical receptionist, medical records clerk, and medical transcriptionist.
The Office Administration programs offer exit points after Year 1 and Year 2.
* Students can graduate at the end of Year 1 with an Office Administration Certificate
* Students graduate at the end of Year 2 with a Medical Office Management Diploma
Eligibility for admission requires the applicant to meet one of the following academic criteria:
1. High School
High School Graduation
2. Comprehensive Arts and Science Certificate (College Transition program)
3. Adult Basic Education
Adult Basic Education (Level III) Graduation with General College Profile (or Business-Related College Profile or Degree and Technical Profile)
4. Mature Student Requirements
Applicants who do not meet the education prerequisites for this program, must be at least 19 years at the time of application and out of school for at least one year may be considered on an individual basis under the Mature Student Requirements; for more information regarding the Mature Student Requirements please refer to
Procedure AC-102-PR Admission
5. International Applicants – English Proficiency
All international applicants must meet the College’s English language proficiency requirements for acceptance into regular programs. The College will accept these recognized tests of English language proficiency (TOEFL paper based 550, TOEFL Internet based 79, TOEFL computer based 213 or equivalent, IELTS Academic Test overall band score of 6.0, or Pearson PTE 53 or greater, etc.).
If a language proficiency test other than those referenced above was used, applicants can forward for assessment.
If an international applicant has attended an educational institution (high school or post-secondary) for a period of three years or more where the official language of instruction was English, the English language proficiency test will not be required.
: Some programs may require specific English language requirements and proficiency scores that differ from those stated above; therefore international applicants are advised to please refer to the specific program admission requirements as identified in the College Calendar.
Medical Office Management is accredited by the Accreditation Council for Business Schools and Programs (ACBSP) in all campus locations. ACBSP is the leading specialized accreditation association for business education supporting, celebrating, and rewarding teaching excellence.
CNA Graduates from this area - 5 year trending
Document Production I
Introduction to Business
Personal and Career Growth
Business Writing Fundamentals
Document Production II
Digital Tools for the Office
The Course and Lab hours per week are based on a 15 week semester. In intersession, the Course and Lab hours will be adjusted to reflect the shorter semester length. Refer to course outline.
Medical Transcription I
Document Production III
Medical Office Management I
Medical Terminology I
Medical Transcription II
Document Production IV
Medical Office Management II
Medical Terminology II
Locations & Start Dates
Prince Philip Drive Campus (fully online) - September 2021
Distributed Learning (fully online) - September 2021