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PV1310 - Customer Service

This course emphasizes the delivery of quality customer service, highlighting the significance of soft skills, communication, and problem-solving techniques. It equips students with the skills to identify customer wants, needs, and concerns. The course fosters an understanding of the value of a positive attitude and explores essential skills for actively listening to customer requests, addressing concerns, and resolving problems. Overall, students will apply the acquired skills to ensure a consistently high level of service for customers, not only in the solar energy sector but also across various industries.
 

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This course is offered in the following programs:
Solar PV Installer  | 

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