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MR1270 - Customer Service
This course focuses on the role of quality customer service in tourism and hospitality. It stresses the importance of soft skills, communication and problem solving techniques, as well as skills for determining customer wants, needs and concerns. Students will be able to use the skills and knowledge gained in this course to effectively provide a consistent, high level of service to customers in the tourism and hospitality sector and beyond.
This course is offered in the following programs:
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