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HN2110 - Dispute Resolution

This course is also available through Online Learning

This course examines dispute resolution in the workplace, both union and non-union environments. Students will develop a deeper understanding of the nature of conflict and how it may be effectively managed. A foundational understanding of how grievances, as well as other disputes emerge, and how they are effectively handled is examined.
 
A continuum of approaches to managing and resolving formal grievances and other disputes are explored - ranging from adversial resolution processes to more cooperative alternative dispute resolution approaches. These approaches are examined as part of an organization’s larger conflict management system to resolve disputes and promote effective worker voice. As these dispute resolution practices are examined, emphasis is placed upon the development of practical skills in conflict resolution. Aside from conflicts that arise from daily work, conflict that may emerge during the negotiation of collective agreements are explored along with associated dispute resolution options.  
 
Forms of employer and worker cooperation are also examined in the course, including the activities related to labour-management committees, worker participation programs, and labour -management partnerships.

Prerequisite(s): HN1100, LW1225, HN2100


This course is offered in the following programs:
Strategic Human Resource Management  | 

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